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1. Openness and transparency
Venom Protein is committed to protecting your privacy and respects and upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act") including amendments in early 2014 (12 March 2014, the Australian Privacy Principles (APPs)). By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by Venom Protein as set out in this policy.
2. Personal information
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth.
Venom Protein will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Venom Protein will only collect personal information about you directly from you. Venom Protein will not collect personal information unless the information is reasonably necessary for our functions and activities.
Venom Protein may enter into arrangements with third parties to collect your personal information in circumstances where the third party notifies you, at the time of collection, that your personal information will be provided to Venom Protein.
If you use a pseudonym when dealing with us or you do not provide identifiable information Venom Protein may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.
Venom Protein requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.
4. What does Venom Protein do with your personal information?
In addition to any purpose notified to you at the time of collection Venom Protein uses your personal information for the purposes of:
providing our services to you;
our internal management needs;
our marketing activities;
responding to any inquiries or comments that you submit to us;
any other purpose you have consented to; and
any use which is required or authorised by law.
5. Disclosure of personal information
Venom Protein may disclose your personal information:
to third-parties we ordinarily engage for the above purposes;
any person or entity to whom you have consented to Venom Protein disclosing your personal information to; and
any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.
6. Access and Management
You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team. See section 9: Contact information.
Venom Protein may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. Venom Protein will not charge you for making the request.
If you believe that Venom Protein holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and Venom Protein will respond to your request within a reasonable time. Venom Protein will not charge you for correcting your personal information.
If Venom Protein no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by law, Venom Protein will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.
Venom Protein will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.
7. Opting Out
At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue.
To opt out, please click on the "unsubscribe" link at the bottom of the email (or communication) which you have received. Unfortunately due to privacy laws, we are not able to subscribe or unsubscribe email addresses manually to our database. If you have deleted the email, you will receive another email in a weeks time.
8. Cross-border disclosure
Venom Protein may transfer your personal information to a person who is in a foreign country to assist Venom Protein in providing you with the service that you have requested.
Venom Protein will take such steps as are reasonable in the circumstances to ensure that the information that is transferred to third parties located outside of Australia will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the Australian Privacy Principles.
9. Contact information
If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by Venom Protein, please contact us at sales@VenomProtein.com.au or call us on 07 3053 8609 or send mail to: Attn: Privacy Officer, Venom Protein, PO Box 7305, Brendale, QLD, 4500. A senior member of staff will review your complaint within 5 business days and respond to you in writing advising what action(s) Venom Protein will take as a result of your complaint.
10. Venom Protein website
When transmitting personal information from your computer to the Venom Protein website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, Venom Protein will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
The Venom Protein website may use "cookies" to help personalise your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Venom Protein website.
VenomProtein.com.au knows that you care how information about you is used and shared, and we appreciate your trust
and want you to feel confident in our services and security as it relates to your personal information.
described in this Privacy Notice.
What Personal Information About Customers Does VenomProtein.com.au Gather?
The information we learn from customers helps us personalize and continually improve your shopping
experience at VenomProtein.com.au. Here are the types of information we gather.
- Information You Give Us:
We receive and store any information you enter on our Web site or give us in any other way. You can
choose not to provide certain information, but then you might not be able to take advantage of many of
our features. We use the information that you provide for such purposes as responding to your requests,
fulfilling orders, customizing future shopping for you, improving our store features, and communication
- Automatic Information: We receive and store certain types of information whenever you interact
with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain
types of information when your Web browser accesses our website.
- E-mail Communications: To help us make e-mails more productive to improve service and your
shopping experience, we sometimes send you newsletters of our services and products, notifications of
changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other
than order notifications and receipts, please adjust your "Subscription" preferences by logging into your
What About Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your
Web browser to enable our systems to recognize your browser and to provide features such as storage of
items in your Shopping Cart between visits.
Does VenomProtein.com.au Share the Information It Receives?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact
or payment information to any third party vendor, associate or service provider unless absolutely
neccessary in order to complete your transaction and order.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer
(SSL) software, which encrypts information you provide to us for purchasing of our products or services.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we
transmit the entire credit card number to the appropriate credit card company during order processing. It
is important for you to protect against unauthorized access to your password and to your computer. Be
sure to sign off when finished using a shared computer by clicking the "log off" link located in the side
Which Information Can I Access?
VenomProtein.com.au gives you access to a broad range of information about your account and your interactions with
us for the limited purpose of viewing and, in certain cases, updating that information.
Conditions of Use, Notices, and Revisions
If you choose to visit VenomProtein.com.au, your visit and any dispute over privacy is subject to this Notice and
our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the
law of the state of our local state. If you have any concern about privacy of your personal information
as used and collected within our website, please send us a thorough description by clicking on the
"Contact Us" link on the side menu, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We
may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but
you should check our Web site frequently to see recent changes. Unless stated otherwise, our current
Privacy Notice applies to all information that we have about you and your account. We stand behind the
promises we make, however, and will never materially change our policies and practices to make them less
protective of customer information collected in the past without the consent of affected customers.
Information You Give Us
You provide most such information when you search, buy, order, post reviews, or other methods of
communication via our website or email to VenomProtein.com.au. As a result of those actions, you might supply us
with such information as your name, address, and phone numbers, and credit card information.
For security purposes VenomProtein.com.au sometimes collects and analyzes the Internet protocol (IP) address used
to connect your computer to the Internet, and to our website. This is done for your protection for
tracking purposes in the unfortunate event that someone gains access to your personal or financial
information and opens an account, or makes purchases under your name.
directed to our support staff by clicking on the "Contact Us" link in the side menu.