Whey Protein Powder  Venom Protein
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Categories
Pure Whey (WPC)
Pure Whey (WPI)
33.33.33 Complete Protein
Night-time Protein (Casein)
Capsules
Meal Replacement Shake
XXXL MassGainer Protein
Fat Loss
Breakfast Shake
Pre & Intra Workout
Carbs & Weight Gain
Hydrolysed Whey
Colostrum
Amino Acids
Electrolyte Powder
Hot Chocolate
Testosterone Boosters
Sleep Assistance
Greens & Immune Support
Natural WPC & WPI
Soy Protein Isolate
Pea Protein Isolate
Egg Protein Powder
Flavour Sample
Accessories
Value Packs
Meal Prep Value Packs
Gift Vouchers

FREE 500ml Bottle
with EVERY 4kg Purchase TODAY
*
This page has some of the most Frequently Asked Questions.


FAQ Payments
Payment
FAQ Shipping
Shipping
FAQ Shopping
Shopping/Site Usability
FAQ Security
Security
FAQ General
General


PAYMENT - What forms of payment do you accept?
VenomProtein.com.au accepts a number of different payments methods. Please visit our "Payments Options" page for a full listing of payment options including credit cards, cheque, money orders and direct deposit. All orders must be processed through the website. We do not accept orders by fax or email.

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PAYMENT - I've accidentally made a duplicate transaction/payment
Sorry to hear about this. Please email us (sales@venomprotein.com.au) the following information ASAP.
  • Name of Customer on Order:
  • Email on Order:
  • Date of Order:
  • Phone number on Order:

    We will have the duplicate transaction refunded to you immediately. It will take 2-3 working days to appear on your online credit card statement.

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    PAYMENT - Are you The Ausray Group Pty Ltd?
    Yes, we are. The company that owns VenomProtein.com.au is "The Ausray Group Pty Ltd"; hence, the reason that it appears on your credit card statement and invoice.

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    PAYMENT - I've not received an email confirmation but my payment has gone through

    1. Check you have created your account using the correct email address (Log off and try to log back in to your account on our website). If your email is incorrect, please correct your email address in your account settings and email us (sales@venomprotein.com.au) to update your order.
    2. Check your SPAM/JUNK folder as your email confirmation may have gone there (as it is an automated email).
    3. If these steps have not resolved your issue, please email us (sales@venomprotein.com.au) the following information ASAP so that we can locate your order (we will contact you within 1-2 business hours):
    1. Date of Order:
    2. Email address used to order products:
    3. What payment method did you use? Credit card or Bank Transfer.
    4. What items did you order (INCLUDING flavours where applicable)?
    5. Delivery address
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    PAYMENT - I made a bank transfer payment but have not received my order yet

    It takes up to 2 working days for a bank transfer to complete.

    You will receive an email on the morning that your bank transfer is received and you will receive a 2nd email that evening with your tracking information. If 3 working days has passed since you made your bank transfer, please contact us (sales@venomprotein.com.au) with the following information:
  • Name on Order
  • Email on Order
  • Phone number on Order
  • Date of Payment
  • Bank that payment was made at: "Online - if the payment was made online.
  • Reference left for payment:
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    PAYMENT - How do I use a discount coupon?
    1. Make sure that you have the correct coupon code and that your coupon has not expired
    2. Add items to your shopping cart and proceed to checkout.
    3. Login Page - Create an account or Log into your account.
    4. Shipping Page - Select your shipping method.
    5. Payment Page - Enter your coupon number and hit 'Redeem'. Select the payment method for the remaining balance. The coupon value will be deducted from your total price before you confirm your order.
    6. Confirmation Page - Confirm order.
    Other common problems with discount coupons include:
    • FREE item for purchase greater than $XX - The coupon applies only to purchases where the summation of items purchased exceeds $XX not including the free item. You must add the "free item to your cart".
    • Coupon Expired or code incorrect - Coupons that have expired can no longer be used.
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    SHIPPING - How much will shipping be and how long does it take?
    Shipping is FREE ANYWHERE in Australia. Please visit our Shipping page for more information.
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    SHIPPING - Do you ship outside of Australia?
    No we do not accept international orders due to the weight of packages sent. However, you can get a colleague, friend or family member to have the item shipped to you themselves. They will need to fill in any international post paperwork.

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    SHIPPING - Can I pick up items from your warehouse?
    Unfortunately, we do not offer a parcel pick-up facility at any of our sites.

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    SHOPPING - How do I shop at VenomProtein.com.au?
    Please visit our section "How to Shop at VenomProtein.com.au" for a detailed explanation of how to shop on our site.

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    SHOPPING - An item that I was about to purchase is listed as out-of-stock. What can I do?
    Unfortunately there is very little that we can do in the short term. The Checkout Counter will not let you proceed until you have removed the item from your Shopping Cart. VenomProtein.com.au uses a sophisticated shopping cart facility to ensure that products cannot be purchased that are out of stock. This is to protect you, the consumer, from lengthy product lead times. However, if you Contact Us with the details of the item which you wish to purchase, we will notify you of it's availability as soon as it is received.

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    SHOPPING - How do I change my address?
    You can change your address by going to the Account Details section and following the option to "View or change entries in my address book.". Remember, you are not able to change the address of a delivery once the payment has been completed and 10 minutes has passed.

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    SHOPPING - Has my order been received?
    Once you place an order, a confirmation email is sent immediately to your inbox. If you have not received this email within 2 hours, please login to your account and confirm that your email address is listed correctly. If your email address has been listed correctly, please contact us with your order details as soon as possible and we will see to the matter. If your email address has not been listed correctly all that is required is for you to correct the address. Your order will still be mailed to the correct address.

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    SHOPPING - How do I get my Password back?
    It happens to us all from time to time. So if you have forgotten your password, simply click on Password Forgotten and we will re-email you a temporary password. Once logged into your account, you will be able to change your password to whatever you find easy to remember.

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    SHOPPING - Can I cancel something after I have ordered?
    Unfortunately, we are unable to reverse transactions through our payment gateway once a transaction has been put through. A cancellation fee of AUD$20 (regardless of payment method) will be deducted from your payment as well as a deduction for postage costs (to and from). The balance of your payment will be refunded by Cheque. Please view our Shipping and Returns Policy for more information about return timelines.

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    SHOPPING - Can I add to my order after it has been processed?
    Unfortunately, once your order has been "Checked Out" you are unable to add to it. Simply complete a new order as soon as possible. If your order is received on the same day we will be able to send your order in one shipment.

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    SHOPPING - I am having a problem placing an order OR creating an account

    1. Our site is optimised for Google Chrome, so please try Chrome if you are not already doing so.
    2. If you are on a mobile device, please try a desktop computer.
    3. If you are behind a firewall of some description (especially at work places), please try a different computer network (a home PC or a mobile phone).
    4. If the above steps have not resolved your problem, please email us the following information (we will give you a call to take your credit card details over the phone):
    • Mobile Number
    • Delivery Address
    • Items (including size and flavours)
    We will create your order manually and then give you a call for your credit card details over the phone.
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    SHOPPING - Do you offer discounts for large purchases?
    Unfortunately not. Our prices are the lowest that we can possibly make them and we pride ourselves on that. It's our way of giving back to our customers.

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    SHOPPING - I have added a coupon code to an order but have not received my free product?
    As at September 2015, all free products must be added to your shopping cart PRIOR to applying your coupon code. Please email us (sales@venomprotein.com.au) and we will arrange to have the free product (only one coupon per transaction) sent out in your next order.
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    SHOPPING - I am missing an item/s from my order?
    Sorry to hear about this. Please email us (sales@venomprotein.com.au) the following information so that we check our pick and pack scaning to see how the problem has arisen.
  • Name on Order
  • Email on Order
  • Phone number on Order
  • Missing item/s: Name of Item, Flavour, Size, Qty
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    SHOPPING - Why can ONLY the recipient arrange for re-delivery?
    In order to prevent packages from being redirected to the wrong person or being stolen, ONLY the recipient of a package can arrange for re-delivery. This ensures that a third party cannot redirect or re-arrange for delivery if they were to become aware of your tracking number.
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    SHOPPING - How to arrange for re-delivery?
    • Fastway - you will receive a calling card if delivery cannot be made. If you cannot locate your calling card, don't stress - the tracking number is also sent to your email. Click the link in the email to track the information online to see the status of your package. You can then locate your local courier (click here) and give them a call to arrange for re-delivery.
    • Australia Post - you will receive a calling card if delivery cannot be made. If you cannot locate your calling card, don't stress - the tracking number is also sent to your email. Click the link in the email to track the information online to see the status of your package.
    Note:If a courier has missed you (either Fastway or Australia Post), they will NOT be able to arrange for redelivery on the same day. Yes, if you've spent a day on a courier run, you would realise that turning back is just not an option as they have a chaotic schedule to run to. Also please note that customers are not able to elect for which courier company they prefer for delivery. This is simply not feasible from both an economic or practical point of view.
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    SECURITY - Is ordering on your site secure?
    VenomProtein.com.au utilises the highest security platforms available to ensure that all personal details and transactions are processed securely. You will NOT have to leave this site throughout the entire checkout process. VenomProtein.com.au does not have access to your credit card information and we are only informed whether the transaction has been authorised by St George bank. This enables us to offer customers a safe and speedy shopping experience.

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    SECURITY - What security measures do you use?
    Use of FREE web based email
    We allow our customers to supply us with a free web based email address however it will be treated with caution. Close to 100% of all credit card fraud is committed using fake e-mails provided by free web based e-mail services such as Hotmail.

    Large orders
    Large orders may be verified with the customer over the phone before the products are dispatched.

    Capturing of information
    We capture information such as your IP address so that it is possible to trace you back to your location at the time the transaction took place.

    These are just some of the steps we are taking to make your shopping environment a safe and secure one. We hope you enjoy shopping with us.

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    GENERAL - Do you have ADF, Police or Service men and women discounts?
    We sure do. Please email us (sales@venomprotein.com.au) from your defence/police force email account and we will respond. We cannot send out your discount code to a generic email address. Please do not request this as you will be politely declined.
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    GENERAL - Is Venom whey protein safe for pregnant or breast feeding mums?
    Yes it is - If you look at the ingredients for most baby formulas, whey protein is actually one of the ingredients!

    Whilst our WPI and WPC are safe to be consumed whilst pregnant or lactating it would be remiss of us to recommend products without knowing your specific circumstance.

    If you have already given birth and are no longer breastfeeding, then you should try the following supplements to assist with losing post-pregnancy weight:
  • Venom WPI - Click Here
  • Venom Fat Burner Capsules - Click Here
  • Venom Meal Replacement shakes - Click Here

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    GENERAL - Do you have any samples so that I can introduce my clients?
    This is what you're after - Click Here

    Unfortunately we're unable to break the packs apart as they are pre-packed.

    Unfortunately we are unable to offer any discounts on our 30 person sample pack as it's currently 70% less than cost price. You can also become a retailer of Venom Protein by visiting our wholesale only website at www.venomproteinwholesale.com.au. Minimum order quantities of $500+ per transaction do apply.
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    GENERAL - Are ALL of your products WADA/ASADA compliant?
    They sure are! We can confirm that all of our products are 100% WADA/ASADA compliant.

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    GENERAL - Do you have any jobs/vacancies at VenomProtein.com.au?
    Unfortunately there are no current roles available; however, please email your resume to jobs@venomprotein.com.au so that we can keep it on file.

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    GENERAL - Can I use more than one coupon/gift voucher in a transaction?
    Unfortunately not. It's only one coupon or gift voucher per transaction.

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    Why Shop with Us?
    Highest Quality Protein
    from grass fed cattle
    FREE postage
    on ALL orders
    Free 500ml Bottle
    with EVERY 4KG purchase*
    Same day dispatch
    for orders before 4PM
    Fast Shipping
    1-2days = Melb, Syd, Bris
    (5 days to Perth & Darwin)
    Endorsed by Aus NRL Captain Cameron Smith
    100% Secure
    we do not store credit cards
    The Best Protein Extraction
    Cold pressed, cross flow ultrafiltration
    Money back guarantee
    120,000+ customers in Australia
    Price Guarantee


    If you find a lower price for WPC or WPI in Aus, click here to contact us and we will beat it by 5%.
    Difference between Venom WPC & WPI
    WPI is a faster moving protein which is absorbed into the blood stream faster.
    It has has higher protein content and a lower fat content.

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    Contact Us
    VenomProtein.com.au (trading as The Ausray Group Pty Ltd)
    ABN: 48 124 217 072
    PO Box 7305
    Brendale, Q, 4500, Australia

    Brisbane: (07) 3053 8609
    Sydney: (02) 8417 1017
    Melbourne: (03) 8652 1641
    Perth: (08) 6225 2028

    Email:
    sales@venomprotein.com.au
    Product Categories
    Pure Whey (WPC)
    Pure Whey (WPI)
    33.33.33 Complete Protein
    Night-time Protein (Casein)
    Capsules
    Meal Replacement Shake
    XXXL MassGainer Protein
    Fat Loss
    Breakfast Shake
    Pre & Intra Workout
    Carbs & Weight Gain
    Hydrolysed Whey
    Colostrum
    Amino Acids
    Electrolyte Powder
    Hot Chocolate
    Testosterone Boosters
    Sleep Assistance
    Greens & Immune Support
    Natural WPC & WPI
    Soy Protein Isolate
    Pea Protein Isolate
    Egg Protein Powder
    Flavour Sample
    Accessories
    Value Packs
    Meal Prep Value Packs
    Gift Vouchers

    * 4KG must be of same product type
    Shipping Costs Summary
  • Free Shipping on all products anywhere in Australia.
  • Money Back Guarantee
    If there are any problems with the product, return it for a full refund (less shipping costs*).
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    Secure 256kb SSL certificate


    Copyright © 2001-2016 VenomProtein.com.au (trading as The Ausray Group Pty Ltd)

    PO Box 7305, Brendale, Q, 4500, Australia, ABN: 48 124 217 072, Phone: (07) 3053 8609

    All rights reserved - Your I.P. Address: 54.204.95.166