 |
Products |
 |
|
|
|
|
Facebook |
|
|
|
|
|
Venom Protein |
|
|
|
|
|
Payment Options |
|
|
|
|
|
Information |
|
|
|
|
|
| Frequently Asked Questions |
|
 |
This page has some of the most Frequently Asked Questions.
|
Payment
|
|
Shipping
|
|
Shopping/Site Usability
|
|
Security
|
|
General
|
PAYMENT - What forms of payment do you accept?
VenomProtein.com.au accepts a number of different payments methods. Please visit our "Payments Options" page for a full listing of payment options including credit cards, debit cards, cheque, money orders and direct deposit. All orders must be processed through the website. We do not accept orders by phone, fax or email.
[Back to Top]
SHIPPING - How much will shipping be and how long does it take?
Shipping is FREE ANYWHERE in Australia. Please visit our Shipping page for more information.
[Back to Top]
SHIPPING - Do you ship outside of Australia?
No we do not accept international orders due to the weight of packages sent.
[Back to Top]
SHIPPING - Can I pick up items from your warehouse?
Unfortunately, we do not offer a parcel pick-up facility. VenomProtein.com.au makes use of Australia Post's parcel facility which means that all deliveries must be signed for. So you can be rest assured that you will receive your items promptly and securely.
[Back to Top]
SHOPPING - How do I shop at VenomProtein.com.au?
Please visit our section "How to Shop at VenomProtein.com.au" for a detailed explanation of how to shop on our site.
[Back to Top]
SHOPPING - An item that I was about to purchase is listed as out-of-stock. What can I do?
Unfortunately there is very little that we can do in the short term. The Checkout Counter will not let you proceed until you have removed the item from your Shopping Cart. VenomProtein.com.au uses a sophisticated shopping cart facility to ensure that products cannot be purchased that are out of stock. This is to protect you, the consumer, from lengthy product lead times. However, if you Contact Us with the details of the item which you wish to purchase, we will notify you of it's availability as soon as it is received.
[Back to Top]
SHOPPING - How do I change my address?
You can change your address by going to the Account Details section and following the option to "Change Address Book". Remember, you can also simply change the delivery address of your package if you would like to send it as a gift in the "Checkout" procedures.
[Back to Top]
SHOPPING - Has my order been received?
Once you place an order, a confirmation email is sent immediately to your inbox. If you have not received this email within 2 hours, please login to your account and confirm that your email address is listed correctly. If your email address has been listed correctly, please contact us with your order details as soon as possible and we will see to the matter. If your email address has not been listed correctly all that is required is for you to correct the address. Your order will still be mailed to the correct address.
[Back to Top]
SHOPPING - Do I receive an Invoice?
A copy of your invoice (including GST) can be printed directly from your account. A confirmation email will be sent to you as soon as your order has been received. This email will contain a link through which you can print your invoice directly from the site. Simply login in to your account and print the invoice directly from your computer.
[Back to Top]
SHOPPING - How do I get my Password back?
It happens to us all from time to time. So if you have forgotten your password, simply click on Password Forgotten and we will re-email you a temporary password. Once logged into your account, you will be able to change your password to whatever you find easy to remember.
[Back to Top]
SHOPPING - Can I cancel something after I have ordered?
Unfortunately, we are unable to reverse transactions through our payment gateway once a transaction has been put through. A cancellation fee of AUD$20 (regardless of payment method) will be deducted from your payment as well as a deduction for postage costs (to and from). The balance of your payment will be refunded by Cheque. Please view our Shipping and Returns Policy for more information about return timelines.
[Back to Top]
SHOPPING - Can I add to my order after it has been processed?
Unfortunately, once your order has been "Checked Out" you are unable to add to it. Simply complete a new order as soon as possible (unfortunately shipping costs cannot be changed). If your order is received on the same day we will be able to send your order in one shipment.
[Back to Top]
SECURITY - Is ordering on your site secure?
VenomProtein.com.au utilises the highest security platforms available to ensure that all personal details and transactions are processed securely. You will NOT have to leave this site throughout the entire checkout process. VenomProtein.com.au does not have access to your credit card information and we are only informed whether the transaction has been authorised by St George bank. This enables us to offer customers a safe and speedy shopping experience.
[Back to Top]
SECURITY - Are my personal details kept secure?
Absolutely! Your privacy is a top priority. Our very own 128-bit secure certificate ensures your personal details are kept safe at all times. Read our Privacy Policy for more information.
[Back to Top]
SECURITY - What security measures do you use?
Use of FREE web based email
We allow our customers to supply us with a free web based email address however it will be treated with caution. Close to 100% of all credit card fraud is committed using fake e-mails provided by free web based e-mail services such as Hotmail.
Registered Post for deliveries
Where possible we use the Australia Post Registered Post service which means you will have to sign for your package on delivery. Packages will not be left unattended on door steps. Proof of identification must be shown on delivery.
Large orders
Large orders may be verified with the customer over the phone before the products are dispatched.
Capturing of information
We capture information such as your IP address so that it is possible to trace you back to your location at the time the transaction took place.
These are just some of the steps we are taking to make your shopping environment a safe and secure one. We hope you enjoy shopping with us.
[Back to Top]
GENERAL - Do the prices on the site include GST?
Yes they do. Our prices are displayed including GST. We feel displaying prices ex-GST is misleading and unfair to our customers.
[Back to Top]
GENERAL - How often do you send Newsletters?
At VenomProtein.com.au we do not appreciate getting unsolicited emails (spam), so we treat our customers with the same respect. We send a monthly newsletter that will advise you of any special offers we have as well as any new products we are launching. The only other emails you get from us will be related to a specific order or to advise you of any problems with your account or changes to the site.
[Back to Top]
GENERAL - Where can I leave feedback?
We appreciate your feedback at VenomProtein.com.au. A link in your order confirmation email will be sent to leave feedback at the site. If you have not received this email simply
Click Here to leave your comments.
[Back to Top]
|
|
|
|
| |
|
|
|
|
|
|
Login |
|
|
|
|
|
|
Testimonials |
|
|
|
|
Your product is brilliant. I have seen huge gains and I'm saving on what I usually pay....
T. Connor - VIC
|
|
| 10 |
There are currently customers online.
|
|
|
|
|
|
|
|
Difference between Venom WPC & WPI |
|
|
WPI is a faster moving protein which is absorbed into the blood stream faster.
It has has higher protein content and a lower fat content.
|
|
|
|
|
|
|
| |
|
|
|
|
100% Security |
|
|
We DO NOT store credit cards
|
|
|
|
|
| |
|
Visit Our Other Businesses: |
|
|
|
|
|
